There are exciting changes happening for your utility bills!
First, the City has partnered with a new vendor, Invoice Cloud, to process electronic payments and allow residents to view their utility bills online. See the latest council presentation document to learn more about Invoice Cloud.
Second, all residents have been assigned a new account number for their utility bill. Previously, the City's utility account numbers were 13 digits long! With the new software, account numbers are no longer than 5 digits long. Residents who use BillPay service through their financial institution will need to update the new account number in their BillPay system when sending the City of Carver payments through the mail.
Finally, the City will no longer be charging residents a $10 late fee on their utility bills. In order to be more equitable and in line with the industry standard, we will be changing to a 10% late fee on any outstanding balance per month.